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Jubilant Ingrevia prioritizes product safety and customer engagement with SDS and Salesforce CRM
01-Aug-2026, 07:23
Jubilant Ingrevia Limited emphasizes product safety and customer engagement through detailed Safety Data Sheets (SDS) available in multiple languages and a customer relationship management (CRM) system utilizing Salesforce.com. The company conducts periodic customer satisfaction surveys and maintains a grievance redressal mechanism with escalation paths to site heads and the Board’s CSR Committee, annually disclosing grievance data. CSR projects focus on vulnerable populations in health, education, and livelihood sectors, with 100% of beneficiaries from marginalized groups. While the company reports no data breaches or product recalls during the reporting period and adheres to ISO 27001 for data privacy, the document lacks detail regarding ethical conduct, human rights, and environmental sustainability practices.
Jubilant Ingrevia Limited emphasizes product safety and customer engagement through detailed Safety Data Sheets (SDS) available in multiple languages and a customer relationship management (CRM) system utilizing Salesforce.com. The company conducts periodic customer satisfaction surveys and maintains a grievance redressal mechanism with escalation paths to site heads and the Board’s CSR Committee, annually disclosing grievance data. CSR projects focus on vulnerable populations in health, education, and livelihood sectors, with 100% of beneficiaries from marginalized groups. While the company reports no data breaches or product recalls during the reporting period and adheres to ISO 27001 for data privacy, the document lacks detail regarding ethical conduct, human rights, and environmental sustainability practices.